{"id":13532,"date":"2026-04-16T08:18:42","date_gmt":"2026-04-16T08:18:42","guid":{"rendered":"https:\/\/test.polycon.fi\/?p=13532"},"modified":"2026-04-16T13:52:37","modified_gmt":"2026-04-16T13:52:37","slug":"vastauksia-usein-kysyttyihin-kysymyksiin","status":"publish","type":"post","link":"https:\/\/test.polycon.fi\/sv\/vastauksia-usein-kysyttyihin-kysymyksiin\/","title":{"rendered":"Vastauksia usein kysyttyihin kysymyksiin"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"13532\" class=\"elementor elementor-13532\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8da6cd6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8da6cd6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-823cdfb\" data-id=\"823cdfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c33209f elementor-widget elementor-widget-spacer\" data-id=\"c33209f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b03305 elementor-widget elementor-widget-heading\" data-id=\"2b03305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">T\u00e4\u00e4lt\u00e4 l\u00f6yd\u00e4t usein kysyttyj\u00e4 kysymyksi\u00e4 ja niiden vastauksia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a9411 elementor-widget elementor-widget-spacer\" data-id=\"66a9411\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd730c6 elementor-widget elementor-widget-heading\" data-id=\"bd730c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Laskuviitteet ja hinnanmuutokset<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1fe1a elementor-widget elementor-widget-tp-accordion\" data-id=\"2c1fe1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"theplus-accordion-wrapper elementor-accordion\" id=\"accordion69e543bcd7761\" data-accordion-id=\"accordion69e543bcd7761\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\"   role=\"tablist\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4621\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"4621\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-4621\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miksi uuden laskuviitteen voi muodostaa vasta tulevaisuudessa?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-4621\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4621\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Palvelussa on k\u00e4yt\u00f6ss\u00e4 laskutusv\u00e4li (useimmiten 2vko tai 1kk) ja edellinen laskuviite on jo muodostettu t\u00e4m\u00e4n laskutusv\u00e4lin rajoissa\u00a0<\/p><p>Jos palvelussa on k\u00e4yt\u00f6ss\u00e4 laskutusv\u00e4li, niin palveluntuottajan kuuluu muodostaa vain yksi koontilaskuviite, jossa ovat kaikki kyseisen palvelun tai palveluntuottajan toimipisteen asiakkaiden tapahtumakirjaukset koottuna.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4622\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"4622\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-4622\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miksi p\u00e4\u00e4t\u00f6ksen viimeinen k\u00e4ynti ei n\u00e4y laskuviitteell\u00e4?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-4622\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4622\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p><span class=\"TextRun SCXW7689989 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW7689989 BCX9\">Jos palauttamaton hoitopalaute est\u00e4\u00e4 laskuviitteen muodostamisen, niin silloin organisaatio on m\u00e4\u00e4ritellyt laskutuksen ehdoksi palvelupalautteen l\u00e4hetyksen. Palaute pit\u00e4\u00e4 kirjata ja l\u00e4hett\u00e4\u00e4 vasta, kun viimeinen tapahtumakirjaus on lis\u00e4tty p\u00e4\u00e4t\u00f6kselle.\u00a0<\/span><\/span><span class=\"EOP SCXW7689989 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4623\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"4623\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-4623\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miksi hinnanmuutoksen mukainen palvelun hinta ei n\u00e4y p\u00e4\u00e4t\u00f6ksell\u00e4?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-4623\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4623\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Jos kyseess\u00e4 on kertaluontoisesti my\u00f6nnett\u00e4v\u00e4 palvelu, m\u00e4\u00e4r\u00e4ytyy palvelun hinta oletuasrvoisesti p\u00e4\u00e4t\u00f6ksen my\u00f6nt\u00e4misajankohdan mukaan. Jos p\u00e4\u00e4t\u00f6s on my\u00f6nnetty ennen hinnanmuutoksen voimaantuloa, nousee p\u00e4\u00e4t\u00f6kselle palvelun hinnaksi ns. vanha hinta huolimatta siit\u00e4, onko kyseess\u00e4 p\u00e4\u00e4t\u00f6ksen ensimm\u00e4inen k\u00e4ynti.\u00a0<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4624\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"4624\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-4624\">\n\t\t\t\t\t\t<span style=\"width:100%\">Mit\u00e4 teen, jos hinnanmuutosta ei ole tehty m\u00e4\u00e4r\u00e4aikaan menness\u00e4?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-4624\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4624\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Palveluntuottajaksi rekister\u00f6ityneen yrityksen pit\u00e4\u00e4 huolehtia, ett\u00e4 portaalin k\u00e4ytt\u00e4jill\u00e4 on tiedoissaan ajantasaiset yhteystiedot, jotta ilmoitus hintojenmuutoksen ajankohdasta tulee varmasti perille, sill\u00e4 palveluntuottaja voi p\u00e4ivitt\u00e4\u00e4 hintojaan vain my\u00f6nt\u00e4v\u00e4n organisaation m\u00e4\u00e4rittelem\u00e4n\u00e4 muutosajankohtana. My\u00f6sk\u00e4\u00e4n virheellisen hintatiedon muutos ei ole mahdollista ennen seuraavaa hinnanmuutosajankohtaa.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4625\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"4625\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-4625\">\n\t\t\t\t\t\t<span style=\"width:100%\">Milloin voin seuraavan kerran p\u00e4ivitt\u00e4\u00e4 palvelun hintoja?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-4625\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-4625\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Palvelusetelin my\u00f6nt\u00e4v\u00e4 organisaatio m\u00e4\u00e4ritt\u00e4\u00e4, kuinka usein palvelusetelin hintoja saa muuttaa. Kun hintojen muutos on mahdollista, saat siit\u00e4 s\u00e4hk\u00f6postiisi ilmoituksen. Viestiss\u00e4 kerrotaan, mihin menness\u00e4 hintojen muutos tulee tehd\u00e4.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1f51ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1f51ba\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98ec622\" data-id=\"98ec622\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06d4686 elementor-widget elementor-widget-spacer\" data-id=\"06d4686\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2fb56d elementor-widget elementor-widget-heading\" data-id=\"d2fb56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rekister\u00f6ityminen, k\u00e4ytt\u00e4j\u00e4tunnukset ja k\u00e4ytt\u00e4j\u00e4oikeudet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4da281 elementor-widget elementor-widget-tp-accordion\" data-id=\"f4da281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"theplus-accordion-wrapper elementor-accordion\" id=\"accordion69e543bcd9808\" data-accordion-id=\"accordion69e543bcd9808\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\"   role=\"tablist\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2561\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2561\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2561\">\n\t\t\t\t\t\t<span style=\"width:100%\">Kenelt\u00e4 voin pyyt\u00e4\u00e4 uudet tunnukset, jos yritys on jo rekister\u00f6itynyt palse.fi-portaaliin?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2561\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2561\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p><span class=\"TextRun SCXW90107176 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90107176 BCX9\">K\u00e4ytt\u00f6oikeuksien lis\u00e4ys- tai poistopyynn\u00f6t tulee ohjata yrityksen hallinnolliselle palse.fi- p\u00e4\u00e4- tai vastuuk\u00e4ytt\u00e4j\u00e4lle.\u00a0<\/span><\/span><span class=\"EOP SCXW90107176 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW215579025 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW215579025 BCX9\">Palse.fi-portaaliin rekister\u00f6itynyt yritys on vastuussa yrityksen portaalik\u00e4ytt\u00e4jien k\u00e4ytt\u00e4j\u00e4tunnusten ja -tietojen yll\u00e4pidosta sek\u00e4 lis\u00e4\u00e4misest\u00e4.<\/span><\/span><span class=\"EOP SCXW215579025 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2562\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2562\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2562\">\n\t\t\t\t\t\t<span style=\"width:100%\">Kenelt\u00e4 voin pyyt\u00e4\u00e4 laajemmat k\u00e4ytt\u00f6oikeudet k\u00e4ytt\u00e4j\u00e4lleni?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2562\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2562\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p><span class=\"TextRun SCXW90107176 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90107176 BCX9\">K\u00e4ytt\u00f6oikeuksien lis\u00e4ys- tai poistopyynn\u00f6t tulee ohjata yrityksen hallinnolliselle palse.fi- p\u00e4\u00e4- tai vastuuk\u00e4ytt\u00e4j\u00e4lle.\u00a0<\/span><\/span><span class=\"EOP SCXW90107176 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span class=\"TextRun SCXW90107176 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90107176 BCX9\">Palse.fi-portaaliin rekister\u00f6itynyt yritys on vastuussa yrityksen portaalik\u00e4ytt\u00e4jien k\u00e4ytt\u00e4j\u00e4tunnusten ja -tietojen yll\u00e4pidosta sek\u00e4 lis\u00e4\u00e4misest\u00e4.\u00a0<\/span><\/span><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2563\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2563\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2563\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miten voin muokata k\u00e4ytt\u00e4j\u00e4tunnustani?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2563\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2563\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>K\u00e4ytt\u00e4j\u00e4tunnusta ei voi muokata j\u00e4lkik\u00e4teen.\u00a0Jos k\u00e4ytt\u00e4j\u00e4tunnuksessa on virhe, tai k\u00e4ytt\u00e4j\u00e4tunnusta on tarve muuttaa esim. nimenmuutoksen j\u00e4lkeen, t\u00e4ytyy k\u00e4ytt\u00e4j\u00e4lle avata uusi k\u00e4ytt\u00e4j\u00e4tunnus. T\u00e4m\u00e4n j\u00e4lkeen aiemman k\u00e4ytt\u00e4j\u00e4tunnuksen voi passivoida.\u00a0<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2564\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2564\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2564\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miten k\u00e4ytt\u00e4j\u00e4n matkapuhelinnumero vahvistetaan?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2564\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2564\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Kun lis\u00e4\u00e4t uuden k\u00e4ytt\u00e4j\u00e4n, n\u00e4kyy k\u00e4ytt\u00e4j\u00e4n matkapuhelinnumeron kohdalla teksti\u00a0<strong>Matkapuhelinnumero on vahvistamatta.<\/strong>\u00a0Matkapuhelinnumeron vahvistaminen tapahtuu k\u00e4ytt\u00e4j\u00e4n ensimm\u00e4isen kirjautumisen yhteydess\u00e4.\u00a0<\/p><p>Jos uusi k\u00e4ytt\u00e4j\u00e4 lis\u00e4t\u00e4\u00e4n yrityksen rekister\u00f6innille ennen kuin yritys on hakeutunut palveluntuottajaksi tai saanut t\u00e4ytett\u00e4v\u00e4kseen sopimuksia, tapahtuu puhelinnumeron vahvistaminen k\u00e4ytt\u00e4j\u00e4tiedoista.<\/p><p>Uuden k\u00e4ytt\u00e4j\u00e4n tulee kirjautua omalle k\u00e4ytt\u00e4j\u00e4tunnukselleen ja valita sen j\u00e4lkeen portaalin etusivun valintanauhasta kohta\u00a0<strong>Yrityksen tiedot.<\/strong>\u00a0T\u00e4m\u00e4n j\u00e4lkeen Yrityksen tiedot -sivun vasemmalla olevasta valikosta valitaan kohta\u00a0<strong>Omat tietoni<\/strong>, ja k\u00e4ytt\u00e4j\u00e4 p\u00e4\u00e4see vahvistamaan puhelinnumeronsa\u00a0<strong>Matkapuhelinnumero -kent\u00e4n<\/strong>\u00a0alta, kohdasta\u00a0<strong>Vahvista nyt!<\/strong><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a343b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a343b8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a045a2\" data-id=\"3a045a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4b563d elementor-widget elementor-widget-spacer\" data-id=\"d4b563d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5f4b41 elementor-widget elementor-widget-heading\" data-id=\"a5f4b41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portaaliin kirjautuminen k\u00e4ytt\u00e4j\u00e4tunnuksella ja salasanalla<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-700eba4 elementor-widget elementor-widget-tp-accordion\" data-id=\"700eba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"theplus-accordion-wrapper elementor-accordion\" id=\"accordion69e543bcdb4be\" data-accordion-id=\"accordion69e543bcdb4be\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\"   role=\"tablist\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1171\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"1171\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1171\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miten vaihdan unohtuneen salasanan k\u00e4ytt\u00e4j\u00e4tunnukselleni?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-1171\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1171\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Voit tilata s\u00e4hk\u00f6postiisi salasananvaihtolinkin kirjautumisn\u00e4kym\u00e4n linkist\u00e4<strong>\u00a0Unohditko salasanasi?<\/strong>\u00a0Vaihtoehtoisesti voit pyyt\u00e4\u00e4 yrityksenne hallinnollista portaalik\u00e4ytt\u00e4j\u00e4\u00e4 vaihtamaan k\u00e4ytt\u00e4j\u00e4tunnuksellesi v\u00e4liaikaisen salasanan.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1172\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"1172\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1172\">\n\t\t\t\t\t\t<span style=\"width:100%\">Mit\u00e4 teen, jos sivusto ohjautuu kirjautumisen j\u00e4lkeen virhesivulle?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-1172\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1172\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Jos kirjautumisen j\u00e4lkeen aukeaa\u00a0<strong>\u2019500 \u2013 internal error\u2019 -sivu<\/strong>, on syyn\u00e4 todenn\u00e4k\u00f6isesti vanhentuneen linkin tai kirjanmerkin kautta portaaliin siirtyminen. Kokeile kirjautumista uudelleen kirjoittamalla selaimen osoitekentt\u00e4\u00e4n\u00a0<strong>palse.fi<\/strong>, ja siirry sitten kirjautumissivulle etusivun\u00a0<strong>Kirjaudu sis\u00e4\u00e4n \u2013 ja Yritykset ja organisaatiot -painikkeiden<\/strong>\u00a0kautta.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-793fa17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"793fa17\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb4230e\" data-id=\"cb4230e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4880ac2 elementor-widget elementor-widget-spacer\" data-id=\"4880ac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0e6105 elementor-widget elementor-widget-heading\" data-id=\"d0e6105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Portaaliin kirjautuminen varmennekortilla<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6fe93 elementor-widget elementor-widget-tp-accordion\" data-id=\"6c6fe93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"theplus-accordion-wrapper elementor-accordion\" id=\"accordion69e543bcdd197\" data-accordion-id=\"accordion69e543bcdd197\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\"   role=\"tablist\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1131\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"1131\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1131\">\n\t\t\t\t\t\t<span style=\"width:100%\">Mink\u00e4 kortinlukijaohjelmiston tarvitsen palse.fi-portaalin varmennekorttikirjautumista varten?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-1131\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1131\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Palse.fi-portaalin yrityksen varmennekorttikirjautuminen tukee DVV:n k\u00e4ytt\u00e4mi\u00e4 kortinlukijaohjelmistoja. T\u00e4ll\u00e4 hetkell\u00e4 k\u00e4yt\u00f6ss\u00e4 olevat kortinlukijaohjelmistot ovat Atostek ID sek\u00e4 Digisign.\u00a0<\/p><p>Ajankohtaisen tiedon DVV:n varmennekorttien kanssa k\u00e4ytett\u00e4vist\u00e4 kortinlukijaohjelmistoista, sek\u00e4 uusimman ohjelmistoversion l\u00f6yd\u00e4t:\u00a0<a href=\"https:\/\/dvv.fi\/kortinlukijaohjelmisto\">https:\/\/dvv.fi\/kortinlukijaohjelmisto<\/a><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1132\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"1132\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1132\">\n\t\t\t\t\t\t<span style=\"width:100%\">Varmennekortilla kirjautuminen ep\u00e4onnistuu, miss\u00e4 voisi olla vika?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-1132\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1132\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><ul><li><span class=\"TextRun SCXW194608408 BCX9\" lang=\"FI-FI\" xml:lang=\"FI-FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW194608408 BCX9\">Pyyd\u00e4 yrityksesi hallinnollista k\u00e4ytt\u00e4j\u00e4\u00e4 tarkastamaan, ett\u00e4 k\u00e4ytt\u00e4j\u00e4tunnuksellesi on valittu kirjautumistavaksi varmennekorttikirjautuminen, sek\u00e4 ett\u00e4 k\u00e4ytt\u00e4j\u00e4tiliin liitetyn varmennekortin numero on oikein<\/span><\/span><\/li><li>Tarkasta, ett\u00e4 laitteellesi on asennettu uusin versio DVV:n tukemasta kortinlukijaohjelmistosta (Atostek ID tai DigiSign)<\/li><li>Varmista, ett\u00e4 kortinlukijaohjelmisto on aktiivisena ja k\u00e4yt\u00f6ss\u00e4 kirjautumisen aikana<\/li><li>Jos k\u00e4yt\u00f6ss\u00e4si on ulkoinen kortinlukijalaite, kokeile irrottaa kortinlukija laitteestasi ja kytke\u00e4 se takaisin<\/li><li>Kokeile varmennekorttikirjautumista eri selaimilla, jos mahdollista<\/li><\/ul><p><span class=\"TextRun SCXW194608408 BCX9\" lang=\"FI-FI\" xml:lang=\"FI-FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW194608408 BCX9\">Jos n\u00e4iden toimenpiteiden j\u00e4lkeen kirjautuminen edelleen ep\u00e4onnistuu, ole yhteydess\u00e4 portaalin tekniseen tukeen\u00a0<\/span><\/span><a class=\"Hyperlink SCXW194608408 BCX9\" href=\"mailto:portaali@palse.fi\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW194608408 BCX9\" lang=\"FI-FI\" xml:lang=\"FI-FI\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194608408 BCX9\" data-ccp-charstyle=\"Hyperlink\">portaali@palse.fi<\/span><\/span><\/a><span class=\"TextRun SCXW194608408 BCX9\" lang=\"FI-FI\" xml:lang=\"FI-FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW194608408 BCX9\">. Ongelman ratkaisemisen nopeuttamiseksi, liit\u00e4th\u00e4n viestiin mahdollisen kuvan virheilmoituksesta.\u00a0<\/span><\/span><span class=\"EOP SCXW194608408 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1133\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"1133\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1133\">\n\t\t\t\t\t\t<span style=\"width:100%\">Mit\u00e4 teen, jos sivusto ohjautuu kirjautumisen j\u00e4lkeen virhesivulle?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-1133\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1133\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Jos kirjautumisen j\u00e4lkeen aukeaa\u00a0<strong>\u2019500 \u2013 internal error\u2019 -sivu<\/strong>, on syyn\u00e4 todenn\u00e4k\u00f6isesti vanhentuneen linkin tai kirjanmerkin kautta portaaliin siirtyminen. Kokeile kirjautumista uudelleen kirjoittamalla selaimen osoitekentt\u00e4\u00e4n\u00a0<strong>palse.fi<\/strong>, ja siirry sitten kirjautumissivulle etusivun\u00a0<strong>Kirjaudu sis\u00e4\u00e4n \u2013 ja Yritykset ja organisaatiot -painikkeiden<\/strong>\u00a0kautta.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1134\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"1134\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1134\">\n\t\t\t\t\t\t<span style=\"width:100%\">Tunnistautumisen j\u00e4lkeen tulee virheilmoitus: \u2019Tunnistautuminen onnistui, mutta varmennekorttisi ei ole kytketty portaalik\u00e4ytt\u00e4j\u00e4\u00e4n.\u2019<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-1134\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1134\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Virheilmoitus: \u2019Tunnistautuminen onnistui, mutta varmennekorttisi ei ole kytketty portaalik\u00e4ytt\u00e4j\u00e4\u00e4n.\u2019 viittaa siihen, ett\u00e4 kortti on onnistuneesti tunnistettu, mutta varmennekortin numeroa ei l\u00f6ydy yhdenk\u00e4\u00e4n voimassaolevan k\u00e4ytt\u00e4j\u00e4n tiedoista.<\/p><p>Ole t\u00e4ss\u00e4 tapauksessa yhteydess\u00e4 yrityksenne hallinnolliseen palse.fi-portaalik\u00e4ytt\u00e4j\u00e4\u00e4n, joka voi lis\u00e4t\u00e4 k\u00e4ytt\u00e4j\u00e4tunnuksellesi varmennekortin numeron, ja tarvittaessa valita k\u00e4ytt\u00e4j\u00e4lle kirjautumistavaksi varmennekorttikirjautumisen.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41ff429 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41ff429\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a224cc\" data-id=\"0a224cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a853ad9 elementor-widget elementor-widget-spacer\" data-id=\"a853ad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452d809 elementor-widget elementor-widget-heading\" data-id=\"452d809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">P\u00e4\u00e4t\u00f6kset, tapahtumakirjaukset ja hoitopalautteet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd0d1e4 elementor-widget elementor-widget-tp-accordion\" data-id=\"fd0d1e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"theplus-accordion-wrapper elementor-accordion\" id=\"accordion69e543bcdee59\" data-accordion-id=\"accordion69e543bcdee59\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\"   role=\"tablist\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2651\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2651\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2651\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miksi en l\u00f6yd\u00e4 p\u00e4\u00e4t\u00f6st\u00e4 p\u00e4\u00e4t\u00f6shausta?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2651\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2651\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p><span class=\"TextRun SCXW161211472 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161211472 BCX9\">Tarkasta ensin onko p\u00e4\u00e4t\u00f6snumero kirjoitettu hakuun oikein ja ett\u00e4 sit\u00e4 haetaan oikean organisaation alta. Jos n\u00e4m\u00e4 tiedot ovat oikein, ole yhteydess\u00e4 p\u00e4\u00e4t\u00f6ksen my\u00f6nt\u00e4neeseen organisaatioon, joka voi tarkastaa p\u00e4\u00e4t\u00f6ksen tilan ja voimassaolon.<\/span><\/span><span class=\"EOP SCXW161211472 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2652\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2652\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2652\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miksen voi lis\u00e4t\u00e4 tai poistaa tapahtumakirjausta takautuvasti?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2652\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2652\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p><span class=\"TextRun SCXW231058129 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW231058129 BCX9\">Jos tapahtumakirjausta tallennettaessa tulee ilmoitus \u2019Palvelutapahtuma pit\u00e4\u00e4 sy\u00f6tt\u00e4\u00e4 x p\u00e4iv\u00e4n sis\u00e4ll\u00e4 tapahtumasta\u2019, on p\u00e4\u00e4t\u00f6ksen my\u00f6nt\u00e4j\u00e4organisaation m\u00e4\u00e4rittelem\u00e4 takaraja tapahtumien kirjaamiselle ylittynyt.\u00a0\u00a0<br \/><br \/><\/span><\/span><span class=\"TextRun SCXW231058129 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW231058129 BCX9\">Palveluntuottajan pit\u00e4\u00e4 olla yhteydess\u00e4 my\u00f6nt\u00e4v\u00e4\u00e4n organisaatioon, joka voi oman harkintansa mukaan avata tapahtumien kirjausikkunaa laajemmalle ajalle.<\/span><\/span><span class=\"EOP SCXW231058129 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2653\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2653\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2653\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miten voin perua virheellisen hoitopalautteen jonka tila on L\u00e4hetetty?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2653\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2653\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p><span class=\"TextRun SCXW215967868 BCX9\" lang=\"FI\" xml:lang=\"FI\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW215967868 BCX9\">Hoitopalautteen peruminen tapahtuu aina my\u00f6nt\u00e4j\u00e4organisaation toimesta. Organisaatiokohtaiset yhteystiedot l\u00f6ytyv\u00e4t kyseiseen palveluun liittyv\u00e4lt\u00e4 sopimukselta tai hakemukselta<\/span><\/span><span class=\"EOP SCXW215967868 BCX9\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"theplus-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2654\" class=\"elementor-tab-title plus-accordion-header 0\" tabindex=\"2654\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2654\">\n\t\t\t\t\t\t<span style=\"width:100%\">Miten palvelusetelip\u00e4\u00e4t\u00f6ksen aktivoinnin saa peruttua?<\/span><span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\"><i class=\"elementor-accordion-icon-closed fa fa-plus\"><\/i><i class=\"elementor-accordion-icon-opened fa fa-minus\"><\/i><\/span>\n\t\t\t\t\t<\/div>  \n\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-content-2654\" class=\"elementor-tab-content elementor-clearfix plus-accordion-content 0\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2654\">\n\t\t\t\t\t\t\t<div class=\"plus-content-editor\"><p>Palvelusetelip\u00e4\u00e4t\u00f6ksen aktivointia ei voi peruuttaa palse.fi-portaalissa. Palvelusetelin aktivoinnin peruminen tehd\u00e4\u00e4n my\u00f6nt\u00e4v\u00e4n tahon (hyvinvointialue, kaupunki tai kunta) toimesta.\u00a0<\/p><p>P\u00e4\u00e4t\u00f6ksen aktivoinnin perumiseen liittyviss\u00e4 kysymyksiss\u00e4 palveluntuottajan tulee olla yhteydess\u00e4 p\u00e4\u00e4t\u00f6ksen my\u00f6nt\u00e4neeseen organisaatioon.<\/p><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00e4\u00e4lt\u00e4 l\u00f6yd\u00e4t usein kysyttyj\u00e4 kysymyksi\u00e4 ja niiden vastauksia Laskuviitteet ja hinnanmuutokset Miksi uuden laskuviitteen voi muodostaa vasta tulevaisuudessa? Palvelussa on k\u00e4yt\u00f6ss\u00e4 laskutusv\u00e4li (useimmiten 2vko tai 1kk) ja edellinen laskuviite on jo muodostettu t\u00e4m\u00e4n laskutusv\u00e4lin rajoissa\u00a0 Jos palvelussa on k\u00e4yt\u00f6ss\u00e4 laskutusv\u00e4li, niin palveluntuottajan kuuluu muodostaa vain yksi koontilaskuviite, jossa ovat kaikki kyseisen palvelun tai palveluntuottajan toimipisteen &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/test.polycon.fi\/sv\/vastauksia-usein-kysyttyihin-kysymyksiin\/\"> <span class=\"screen-reader-text\">Vastauksia usein kysyttyihin kysymyksiin<\/span> L\u00e4s mer &raquo;<\/a><\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"categories":[40],"tags":[],"class_list":["post-13532","post","type-post","status-publish","format-standard","hentry","category-ohje"],"_links":{"self":[{"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/posts\/13532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/comments?post=13532"}],"version-history":[{"count":10,"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/posts\/13532\/revisions"}],"predecessor-version":[{"id":13703,"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/posts\/13532\/revisions\/13703"}],"wp:attachment":[{"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/media?parent=13532"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/categories?post=13532"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test.polycon.fi\/sv\/wp-json\/wp\/v2\/tags?post=13532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}